Design Leader · New Delhi, India

Kapil Singh

18+ years leading product design across Real Money Gaming, SaaS, and eCommerce — building products that scale, teams that deliver, and experiences people remember.

Born in Dehradun · Shaped in Mumbai · Now building from Delhi
18
UX StrategyDesign SystemsTeam LeadershipB2B SaaSReal Money GamingInteraction DesignUser ResearchGrowth DesignMonetisationProduct Roadmaps UX StrategyDesign SystemsTeam LeadershipB2B SaaSReal Money GamingInteraction DesignUser ResearchGrowth DesignMonetisationProduct Roadmaps
My Story

I design for scale — products serving 100M+ users, teams built from zero, and experiences that drive real business outcomes.

Design leader with 18+ years of experience across Real Money Gaming, SaaS, and eCommerce. Proven track record of building 0→1 products, scaling design systems, and driving business impact through user-centric product experiences.

At Junglee Games, I directed design initiatives that contributed to 80% year-on-year revenue growth and launched gaming products across India, the Middle East, and the Philippines. At Richpanel, I co-founded and led design for an AI-assisted support platform that helped clients reduce manually resolved support tickets by 80%+ through automation-led UX.

UX StrategyDesign SystemsTeam BuildingB2B SaaSConsumer GamingPrototypingUser ResearchRoadmapping
Work History
Junglee GamesDec 2021 – PresentB2C · Gaming
Director of Design · Apr 2026 – Present Associate Director of Design · Sep 2024 – Mar 2026 Senior Design Manager · Dec 2021 – Jun 2024
  • Directed a team of 4 designers across high-impact product initiatives that contributed to 80% year-on-year revenue growth.
  • Handpicked to lead design for Junglee's Core Innovation Pod, a select group of top-performing employees formed to drive new product innovation across emerging gaming products.
  • Led UX strategy, design vision, and quality standards across Junglee Rummy, Tongits, Junglee Ludo, Junglee Callbreak, Howzat, and Junglee Poker.
  • Designed and launched multiple 0→1 gaming products across India, the Middle East, and the Philippines, including Tongits and Junglee Ludo.
  • Defined the UX philosophy for Tongits for the Filipino market, helping average user screen time reach 1 hour within a quarter of launch.
  • Led end-to-end design for Junglee Rummy, serving 60M+ users across gameplay, Add Cash, transactions, KYC, and onboarding journeys.
  • Designed and launched Junglee Poker across mobile and desktop platforms from scratch.
  • Scaled Junglee Rummy's design system and introduced structured critique processes to improve design consistency, delivery efficiency, and team quality.
60M+ Users0→1 ProductsDesign SystemPoker UXAdd CashKYCIndia · ME · PH
CleverTapMar 2020 – Dec 2021B2B · SaaS
Senior Design Manager
  • Led end-to-end design for CleverTap for Startups, a self-serve SaaS onboarding platform for SMBs.
  • Designed the product from scratch across UX strategy, information architecture, user journeys, prototyping, usability testing, and delivery.
  • Helped onboard 50+ businesses within 6 months of launch.
  • Improved usability of enterprise customer segmentation and cohort analysis workflows within CleverTap's core platform.
50+ BusinessesSelf-serve OnboardingSegmentation UXCohort Analysis
RichpanelJan 2018 – Mar 2020B2B · CRM
VP Product Design
  • Established the company's UX vision, product strategy, and design process from the ground up.
  • Designed and launched an AI-assisted customer support platform for eCommerce businesses.
  • Defined product workflows, experience principles, and design standards in a 0→1 startup environment.
  • Helped onboard 10+ clients within the first month of launch.
  • Enabled clients to reduce manually resolved support tickets by 80%+ within 3 months through automation-led UX.
80% Ticket ReductionAI Support PlatformZero-to-One
Games24x7May 2014 – Jan 2018B2C · Gaming
Lead Product Designer — RummyCircle
  • Joined as the first product designer for RummyCircle and led product design across gameplay, transactions, Add Cash, KYC, and security flows.
  • Designed and launched India's first online rummy Android app from concept to live product.
  • Built and scaled the design team from 0→4 designers while establishing style guides, design standards, and processes.
  • Revamped Add Cash journeys to improve one of the platform's most business-critical funnels.
First DesignerAndroid App0→4 TeamStyle GuideAdd Cash Revamp
Earlier Roles2007 – 2014Multi-domain
Enterprise · eCommerce · Agency
  • Lead Designer at Iksula Services — led UX and design delivery for eCommerce and fashion clients including Edaba, Gitanjali Jewellery, StatusCo, and Globus.
  • Senior Application Designer at Bank of America — designed mobile applications and enterprise web tools for banking workflows and internal operational systems.
  • Web Designer at Exa India — designed websites for major Australian brands, gaining early international client and product exposure.
Bank of AmericaIksulaExa IndiaeCommerceEnterprise UI
Writing
UX · AI · Craft · Apr 2026

Handmade UI and UX Will Become The New Luxury

Kapil Singh·Apr 2026·6 min read

Every industrial revolution tells the same story. Machines arrive, costs collapse, nice things become normal. AI is about to do to design what the assembly line did to manufacturing. And that is exactly what makes it the floor, not the ceiling. When something is available to everyone, it stops being special.

"Everyone will have access to AI design. Very few will have the skill to do it by hand. Guess which one becomes the luxury."
UX · Product Design
02
Stop Designing Like Sarah Talks to Guys at Parties

Sarah told Steve everything about herself in 7 minutes. He left. We do the same thing to users every day — six value props, four CTAs, all above the fold. A lesson on Hick's Law and Progressive Disclosure.

Mar 2026 · 4 minRead on Medium →
UX · AI
03
Stop Designing Like Sarah Takes Advice From That One Friend

Sarah outsourced her personality to a script. Designers do the same when they let AI set the direction. When AI leads, you design from the centre of the bell curve. Your starting point should be you.

Apr 2026 · 5 minRead on Medium →
Read all articles on Medium
Get in Touch

Let's talk design.

Whether you're building a product team, looking for a design leader, want to collaborate, or just want to talk craft — I'd love to hear from you.

New Delhi, India · Open to remote & hybrid